NoseyWork

Terms of Sale for noseywork.com

Last updated: 6 September 2026

1. General

These terms of sale apply to all purchases of goods from the online shop noseywork.com.

1.1 The agreement

The agreement consists of:

  • These terms of sale
  • Information given in the order process in the shop
  • Any direct correspondence between the parties (e.g. email)

In the event of a conflict between these sources, whichever is most favourable to the buyer applies, provided it does not conflict with mandatory law.

1.2 The parties

Seller: CHRISTER HAGENES OPDAHL Organisation number: 936 703 941 Email: support@noseywork.no Website: https://noseywork.com

Buyer is the person placing the order in the shop.

2. Prices

All prices are given in Norwegian kroner (NOK) and include value added tax (VAT) where applicable.

The total price, including all fees and delivery costs (shipping, postage, packaging, etc.), is shown in the order process before you complete your purchase.

We reserve the right to change prices without prior notice, but changes do not apply to orders already placed.

3. Formation of the agreement

The agreement is binding on both parties once the buyer's order has been received by the seller.

The agreement is nevertheless not binding if there has been a writing or typing error in the seller's offer in the order process, or in the buyer's order, and the other party realised or should have realised that such an error existed.

4. Payment

4.1 Payment methods

We accept payment by:

  • Credit and debit cards (Visa, Mastercard, Amex)
  • Klarna
  • Apple Pay and Google Pay

Payment is processed by Stripe. Card details are sent directly to Stripe and are never stored by us.

4.2 Timing of payment

The seller may request payment from the time the goods are shipped from the seller to the buyer.

When paying by card, the seller may reserve the purchase amount on the card at the time of order. The card is charged when the goods are shipped.

4.3 Late payment

If the buyer does not pay, or pays late, the seller may charge default interest under the Norwegian Act on Interest on Overdue Payments and a reminder fee under the Norwegian Debt Collection Act.

In the event of non-payment, the claim may be sent to debt collection, and the buyer will then be charged a fee in accordance with the Debt Collection Act.

5. Delivery

5.1 Delivery time

Expected delivery time is stated in the product description or at the time of order.

If a delivery time is not stated in the order process, the seller shall deliver the goods without undue delay and no later than 30 days after the order.

5.2 Late delivery

If the seller does not deliver the goods, or delivers them late, and this is not the buyer's fault or due to circumstances on the buyer's side, the buyer may demand performance, cancel the purchase, and/or claim damages from the seller in accordance with chapter 5 of the Norwegian Consumer Purchases Act.

In the event of material delay, the buyer has the right to cancel the purchase. The buyer must give the seller a reasonable additional deadline for delivery before cancelling.

5.3 Shipment

Goods are sent to the delivery address you provide when ordering.

Shipment is at the seller's risk and responsibility until the goods have been delivered to the agreed place of delivery.

Proof of delivery from the carrier is regarded as evidence that the goods have been delivered.

5.4 Transfer of risk

The risk for the goods passes to the buyer once the buyer has taken possession of the goods in accordance with the agreement.

5.5 Customs and VAT for delivery outside Norway

The price you pay at checkout is stated in Norwegian kroner and covers the payment to the seller. It does not cover any import VAT, customs duties, or fees charged in the destination country.

For deliveries to EU countries, the seller is not registered under the IOSS scheme (Import One-Stop Shop). This means the carrier collects import VAT, and any customs duty, directly from you as the recipient on delivery. The carrier typically also charges its own handling fee for this collection. These amounts are in addition to the purchase price and are not included in the total shown at checkout.

The seller recommends checking the current rates with the carrier or the customs authority in the destination country before ordering, if you want to avoid surprises on delivery.

6. Right of withdrawal

6.1 Withdrawal period

The buyer may withdraw from the purchase of the goods in accordance with the Norwegian Right of Withdrawal Act.

The withdrawal period is 14 days from the day you received the goods.

6.2 Exceptions to the right of withdrawal

The following goods are exempt from the right of withdrawal:

  • Goods that are custom-made or personalised to the buyer's specifications
  • Hygiene products that have been unsealed or used by the buyer
  • Sealed goods that are not suitable for return for health protection or hygiene reasons, where the seal has been broken

6.3 Exercising the right of withdrawal

To use your right of withdrawal, you must:

  • Give us written notice within 14 days (email: support@noseywork.no)
  • Return the goods in essentially the same condition and quantity
  • Send the goods back without undue delay and no later than 14 days after you notified us that you wish to use your right of withdrawal

You may use the standard withdrawal form found on the website of the Norwegian Consumer Authority (Forbrukertilsynet).

6.4 Return costs

The buyer covers the direct costs of returning the goods.

Return address: (provided upon request to withdraw)

6.5 Refund

The seller shall refund the purchase price without undue delay, and no later than 14 days from when we received notice that you wish to use your right of withdrawal.

The seller may withhold payment until the goods have been received, or until the buyer has provided proof that the goods have been sent back.

The refund will be made using the same payment method you used for the purchase, unless you have expressly agreed otherwise.

7. Complaints about defects

7.1 Time limit for complaints

If there is a defect in the goods, the buyer must, within a reasonable time after discovering it or after it should have been discovered, notify the seller that they intend to invoke the defect. The buyer has always complained in time if this happens within 2 months of discovering the defect.

A complaint must be made no later than two years after the buyer took delivery of the goods. If the goods, or parts of them, are intended to last substantially longer than two years, the complaint period is five years.

7.2 What counts as a defect?

The goods have a defect if:

  • They do not match the characteristics and requirements stated in the order process
  • They are not fit for the purpose for which goods of the same type are normally used
  • They do not correspond to the seller's description of the goods
  • They were not delivered with accessories and instructions in Norwegian as assumed

7.3 Buyer's rights in the event of a defect

If the goods have a defect and this is not the buyer's fault or due to circumstances on the buyer's side, the buyer may, depending on the circumstances and in accordance with chapter 6 of the Consumer Purchases Act:

  • Withhold payment
  • Demand that the defect be remedied (repair)
  • Demand delivery of equivalent goods (replacement)
  • Demand a price reduction
  • Demand that the purchase be cancelled
  • Claim damages

7.4 Complaint to the seller

Complaints to the seller should be made in writing to support@noseywork.no and should include:

  • Order number
  • Description of the defect
  • Photos of the defect (if possible)
  • Preferred remedy (repair, replacement, price reduction, cancellation)

7.5 Repair or replacement

The seller shall, within a reasonable time, repair or replace the goods. Repair or replacement shall be carried out within a reasonable time.

The seller may not make more than two attempts at repair or replacement for the same defect.

7.6 Price reduction

The buyer may demand a reasonable price reduction if the goods are not repaired or replaced. This means that the ratio between the reduced and the agreed price corresponds to the ratio between the value of the goods in defective and in contractual condition.

7.7 Cancellation

If the goods are not repaired or replaced, the buyer may also cancel the purchase when the defect is not insignificant.

8. Product safety and warnings

8.1 General product information

Our products are 3D-printed in PLA plastic (Polylactic Acid), a biodegradable material based on corn starch.

8.2 IMPORTANT WARNING – CHOKING HAZARD

THIS IS VERY IMPORTANT TO READ:

Our training products contain small parts and components that may pose a CHOKING HAZARD to dogs.

As a dog owner and buyer, it is your responsibility to:

  • Assess whether your dog is mature and safe enough to use the product
  • Always be present and supervise the dog while using the product
  • Immediately remove the product if the dog begins to chew, tear, or destroy it
  • Not let the dog play freely with the product unsupervised
  • Regularly inspect the product for damage or loose parts

We do NOT recommend using our products with:

  • Dogs that chew on things
  • Dogs that tend to destroy toys
  • Dogs that are aggressive towards training equipment
  • Puppies under 6 months (or at your own discretion)
  • Dogs that cannot work calmly and under control

By purchasing our products, you confirm that:

  • You have read and understood this warning
  • You take full responsibility for how the product is used
  • You supervise your dog when the product is in use
  • You understand that we cannot be held liable for injury arising from misuse or lack of supervision

8.3 Material warning – PLA plastic

Our products are 3D-printed in PLA plastic.

Important information about PLA:

  • PLA is generally non-toxic and made from renewable raw materials
  • PLA is NOT approved for food storage or serving food
  • PLA must NOT be exposed to high temperatures (above 50–60°C)
  • PLA must NOT be used to store liquids for extended periods
  • PLA must NOT be washed in a dishwasher

Recommended use:

  • Only for dry training equipment and nosework
  • Clean with a damp cloth or mild soapy water
  • Store in a dry, cool place

8.4 Limitation of liability

By purchasing our products, you accept that:

  • The products are intended for training purposes under supervision
  • We are not liable for injury arising from misuse
  • You alone assess the product's suitability for your dog
  • We cannot be held liable for veterinary costs or other consequential damage arising from accidents, misuse, or lack of supervision

We encourage common sense and responsible use of our products.

9. Warranty

Our products come with a 2-year right to complain about defects under the Consumer Purchases Act.

This covers:

  • Manufacturing defects
  • Material defects (PLA quality)
  • Design defects that make the product unfit for normal use

This does NOT cover:

  • Damage caused by the dog (biting, tearing, etc.)
  • Normal wear and tear from use
  • Misuse or lack of maintenance
  • Damage from drops, impacts, or exposure to high temperatures
  • Damage resulting from warnings not being followed

10. Privacy

We process your personal data in accordance with Norwegian data protection law and the GDPR.

Read our full privacy policy at: https://noseywork.com/personvern

We only collect the information necessary to carry out the sale and never sell your information to third parties.

11. Dispute resolution

11.1 Right to complain

Complaints should be directed to the seller within a reasonable time, cf. sections 7 and 8.

The parties shall attempt to resolve any disputes amicably.

11.2 The Norwegian Consumer Council

If the parties cannot agree, the buyer may contact the Norwegian Consumer Council (Forbrukerrådet) for mediation:

11.3 The Consumer Disputes Committee

The Consumer Council may in some cases refer the matter further to the Consumer Disputes Committee (Forbrukertvistutvalget), a public dispute resolution body.

More information is available at: https://www.forbrukertilsynet.no

11.4 European dispute resolution platform

The European Commission's complaints platform can also be used if you are resident in the EU/EEA: https://ec.europa.eu/consumers/odr/

12. Copyright and intellectual property

All design elements, product designs, logos, and content on noseywork.com are protected by copyright and belong to CHRISTER HAGENES OPDAHL.

It is not permitted to copy, reproduce, or distribute our product designs without written permission.

13. Force majeure

The seller is not liable for failure to fulfil the agreement if this is due to an obstacle beyond the seller's control that the seller could not have foreseen at the time the agreement was made, for example:

  • War, natural disasters, pandemic
  • Fire, strike, lockout
  • Obstacles in communication and transport networks
  • Government orders or prohibitions

If the obstacle lasts more than 3 months, both parties have the right to cancel the agreement.

14. Changes to these terms of sale

We may change these terms of sale at any time.

Changes take effect from the time they are published on the website.

Changes do not apply to agreements already entered into.

15. Governing law and venue

These terms of sale are governed by Norwegian law.

Disputes shall be sought resolved amicably. If this is not successful, the dispute may be brought before the Norwegian courts in accordance with the venue rules of the Norwegian Dispute Act.

Contact information

CHRISTER HAGENES OPDAHL Organisation number: 936 703 941 Email: support@noseywork.no Website: https://noseywork.com

By completing a purchase in our online shop, you confirm that you have read, understood, and accepted these terms of sale, including all warnings and limitations of liability.